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February 28, 2008

The One Percent Solution

The Pew Center's new report, One in 100: Behind Bars in America 2008, is a humiliating admission of our failure as a society. The greatest nation on earth incarcerates 2.3 million adults in jails and prisons—more than 1% of its population? What does that say about our vaunted American values, social fabric, educational system and economic opportunities?

One way to look at "1 in 100" is that 1 out of 100 Americans reach adulthood without having learned what it takes to get along in the modern world. Another way to look at this is that we have a society that doesn't know what to do with one out of every hundred adult citizens. This is not to say that convicts are innocent victims of society, but surely such a high percentage—counted domestically or globally—is a strong signal that something isn't working. It says something more than "We're tough on crime."

The number of Americans incarcerated is both a higher total and a higher ratio than any other nation. The People's Republic of China, which was runner-up, imprisons few people overall, despite more than four times the population. By comparison, the 26 European nations with the largest prison populations have only 1,842,115 inmates combined, or 2.3% of the 802.4 million people. Americans are incarcerated at eight times the rate as Germans.

While keeping repeat offenders off the streets may make this country feel safer, there is no evidence that locking away first-time convicts yields a benefit in public security that is worth the staggering $54 billion economic cost, compared to diversion alternatives that are less expensive and equally effective. For example, Florida's prison population almost doubled between 1993 and 2007. Its crime rate dropped, but New York's crime rate dropped as much and its prison population is actually a little less than it was in 1993.

It's a bad investment as well as bad policy. One percent of Americans in prison (one out of nine black Americans between 20-34) is also 1% not contributing to society: not working, not paying restitution, not paying child support, not paying taxes -- 1% on top of the existing unemployment rate. Oregon, for example, spends about 11% of its general fund on corrections—a state's discretionary budget that would otherwise be available for other uses, such as transportation, healthcare, public safely and education. Between 1987 and 2007, inflation adjusted general fund spending on corrections by all 50 states increased an average of 127%, while spending on education rose only by 21%.

Maybe one reason is that five US states spend as much or more on corrections as they do on education. Averaged over all 50, they spend 60 cents on incarceration for every dollar they spend on schooling. But if our schools aren't equipping 2.3 million Americans with the life skills they need to stay out of prison, prison certainly doesn't teach those skills either. You might say from this study that schools have 1% failure rate. But in terms of rehabilitating offenders, about 50% of parolees are subsequently convicted of committing crimes.

Continue reading "The One Percent Solution" »

February 07, 2008

First, we’ll fire all the introverts!

A friend of mine was telling me yesterday how people are inevitably attracted to social networks, social media and social tools because humans are social creatures. Obviously, if work is going to be more social and collaborative, then knowledge workers certainly need to pay more attention to social and collaboration norms, skills and behaviors.

But what are you going to do, fire all the introverts? We should be very, very skeptical of the social enterprise if it doesn't recognize that a lot of your most valuable and talented employees aren't the ones chatting around the water cooler. Introverts are very often the low maintenance people quietly getting things done, bringing a sudden insight or innovation to the team, or watching your back while you make an ass of yourself at the staff meeting.

I also feel really, really strongly that all of the critical, creative conversations are wasted when people do not balance the increased social time with an equal increase in quiet reflective time to absorb and process new information and ideas. Even extroverts need to sit quietly by themselves every now and then. Conrad said, "We live, as we dream—alone." No matter what anybody says, I still believe that we also learn alone just as much as we learn together. The wisdom of crowds depends not on us all knowing the same things, but on all knowing something that others don't.

My take on the social enterprise is that collaborative work can be more valuable but at the same time, it's often less productive in the short term. I think that successful collaboration in business environments really comes down to two complementary sets of issues.

Continue reading "First, we’ll fire all the introverts!" »

February 06, 2008

Why Buy the Cow?

At long last, Cisco Press has published Why Buy the Cow? How the On-Demand Revolution Powers the New Knowledge Economy and our book is now up on Amazon. Subrah Iyar, the co-founder of WebEx details the "rise of software as a service (SaaS), web collaboration, the changing role knowledge workers and the new opportunities web 2.0 technologies are creating." Read the introduction and first chapter online.

Unfortunately, you can't read the best chapter online, "The Tao of Disruption and Innovation," in which Dave Snowden and I muse about how technology innovation can also be disrupted itself —making the process tricky to predict or control. However, you can read most of it on Google book search here. (Why buy the cow, eh?)

Continue reading "Why Buy the Cow?" »

January 25, 2008

The Britney Industrial Complex

It isn't running guns or dealing drugs, but surely there's a better way to make a living. Apparently the trials and tribulations that keep Britney Spears in the news are worth as much as $120 million to the US economy. This is according to an estimate by Portfolio magazine, which does not include any money that changes hands when she's actually singing. Putting her face on the cover of a tabloid, for example, can boost sales by a third—gossip alone accounts for about $75 million a year for TV, print and Internet outlets.

Britney Spears' life looks like a train wreck. To the Britney Industrial Complex, comprising everyone from paparazzi to perfume vendors, she is a gold mine. Whether she's shaving her head or battling for custody of her children, Britney seems to grow more fascinating (and to some people, more lucrative) every time she stumbles.

Multiply that by all the other troubled entertainers obsessing the world and you have a segment of GDP worth about as much as Washington's proposed tax rebates. Maybe George and Laura would do the country more good if they just let the twins run wild.

See "The Britney Economy" by Duff McDonald in Portfolio's February 2008 issue. Image from Wikimedia Commons.

January 14, 2008

Mobile Technologies & Grassroots Communities

When a poor family borrows money to pay for a used handset and a few minutes of airtime, critics of microfinance complain that this is the kind of unnecessary expense that keeps them poor. They miss the productivity boost and market information that can make a first phone so valuable in grassroots economies.

Unlike Americans, who migrated to wireless networks after more than a century of ubiquitous landline service, many poor nations were never able to establish a landline infrastructure. Today's mobile phone user in the Third World has often leapfrogged to mobile calling directly from having to walk to town in order to have a conversation.

In "Give a Village a Phone," published last month in Mobile Enterprise magazine, I talk about the opportunities to improve the effectiveness and scale of microfinance operations by taking advantage of mobile data and communications. Mobile phones and wireless networks have proven a much better technology platform than PC and land lines. The trick is to build systems and processes that are appropriate for the communities that will use them.

January 11, 2008

A Sojourn for the Senses

We only had a couple of days in Tokyo, but thanks to advice from our friends (and reward-point nights at the Hilton), we maxed out on fabulous restaurants for an ultimate culinary vacation: In Ginza, we cooked beef and pork shabu shabu at Shabusen, which the International Herald Tribune once called one of the top 10 restaurants in the world… We had a traditional two-tray lunch at Kanda Yabu Soba, a 128-year old noodle shop in Akihabara… We had $15 fruit juice with all the society girls at Tanaka, which treats oranges and pineapples the way other brands treat diamonds… At the chic Shinjuku yakitori shop, Imaiya Honten, the chicken is so fresh you can eat it raw or cooked any of a dozen other ways (see this review of the chain's original)… Window shopping in Omotesando (more for the actual windows than the brands inside—see below) we ended up at Yoku Moku for coffee, dessert and souvenirs for lucky colleagues… Finally, we treated ourselves to an outrageously good (and expensive) omakase chef's-choice dinner at famous sushi-ya Sushi-Kan.

January 10, 2008

The Politics of the iPhone

When I first got my iPhone last year, I was so impressed by the brilliance of what was there. But I was also so frustrated by what wasn't there. I found its shortcoming and limitations inexcusable. I found it had to reconcile my reaction to the universal adulation in the marketplace.

The iPhone is a perfect example of how exponential adoption often comes down to irrational factors such as addiction and codependence. When technologies are imperfect but hackable, users who customize them end up excusing and defending their flaws.

For me, as a device and as my device, it's the political issues I resent the most. Its usefulness as a productivity tool for me is limited because it is more of a revenue tool for ATT/Apple in ways that are counter to a dedication to customer satisfaction. So here is my opinion—not a typical technology review but a political response.

Continue reading "The Politics of the iPhone" »

December 08, 2007

Let Tim Rutten host the next debate

Los Angeles Times media critic Tim Rutten is on fire lately. He has been a relentless—and no doubt lonely—proponent of critical thinking during this insane election season. Last week, in a column called "CNN: Corrupt News Network," he seemed to the only one noticing how the Republican presidential debate was severely skewed towards the network's own ratings strategy of starting a new Spanish (speaking)-American War at the expense of the public interest.

The United States is at war in the Middle East and Central Asia, the economy is writhing like a snake with a broken back, oil prices are relentlessly climbing toward $100 a barrel and an increasing number of Americans just can't afford to be sick with anything that won't be treated with aspirin and bed rest. So, when CNN brought the Republican presidential candidates together this week for what is loosely termed a "debate," what did the country get but a discussion of immigration, Biblical inerrancy and the propriety of flying the Confederate flag?

Continue reading "Let Tim Rutten host the next debate" »

December 07, 2007

Chinese endorse a GOP ticket

An NPR Day-to-Day conversation with Juan Williams relayed an interesting comment on American politics from a Chinese foreign policy expert. Despite chest-thumping moves such as the last minute denial of shore privileges for the US Navy, Williams says the Chinese would love nothing better than another US president in the mould of George Bush.

"In the course of the conversation, he said that there was worry in China about the likely victory of a Democratic because a Democrat would likely focus on things like human rights, democratic reform in China, environmental problems in China, trade deficits with China," Williams explains. "They like the idea of George W. Bush as president because they feel he doesn't pay as much attention to those … issues."

November 22, 2007

You could fry an egg on this laptop

Anybody else having over-heating problems with a ThinkPad X60? Mine has always run hot, due to the fast core duo processor in its little 12" fame. But lately it's been running really hot and then putting itself to sleep with heat exhaustion.

I only get this problem on AC power. The fan does work, but it still overheats unless I throttle back the processing power. It even overheated on the plane with seat power. In New York, this was a big problem because I had to get some work done. Fortunately, my room at the W Hotel had the HVAC built into the window ledge, so I was able to maintain full power by using the air conditioner's register as my workspace. Then all I had to do was zip on my parka and keep typing.

This is my fourth ThinkPad in a row. In general, they have been incredibly hardy workhorses. But I have to admit this one has had some bugs and the warrantee is just about to expire.

November 21, 2007

Typography as a KM Tool

The art, science and craft of typography are thousands of years old. Today, more than 550 years after Gutenberg, anybody with a PC can self-publish and anyone with a Web connection can be read by millions. But somewhere in the democratization of the displayed word, many of the traditional lessons of message and meaning have been forgotten. Documents have become digital and/or disposable things, and their authors neglect the ways that typography, layout and editing mediate what we learn from and what we do with the information and ideas that we read on a page or screen.

Based on the "Design for Learning" research and reflection that I started last spring, I just submitted an essay about the role of typographic design in knowledge work and content management for an upcoming issue of eContent magazine. Stay tuned for a link.

November 19, 2007

Keeping the World in Perspex

Today I spent the day drinking good coffee sitting in a comfortable chair (7D) beside a window looking out at the Arizona desert from a height of 33,000 feet. I was supposed to be writing, but on a clear morning, flying from LA to New York, I was mesmerized the stunning topology below. The land winds and folds through canyons, escarpments, plains and badlands punctuated only occasionally by human activity. A Joycean stream-of-consciousness passage from the planet itself.

United has given up on the cattle-car economy market for the main coast to coast routes. They've ripped out most of the coach seats and converted all their 757s to business class busses. Even the food is great.

Not that I'm letting them off the hook. Earlier in the month I had to fly up to the Bay area, which should be a simple one-hour hop. It took 8 hours; 2 more to fly than if I had just driven the distance.

November 16, 2007

Intuition's Role in Decisions & Innovation

Last week, Richard Marrs and I presented at KMWorld about "Intuition's Role in Decisions and Innovation." DOWNLOAD THE SLIDES. The Corporate Librarian also posted an excellent summary of our talk.

The ideas behind the presentation evolved dramatically between the time our abstract was accepted (over the summer) and our preparations were finalized (an hour before the session).

Much of our collaboration over the past few years has focused on the role of intuition in sense- and decision-making, with an assumption that intuition is the way that "tacit" expertise expresses itself in practice. That is, it operates at the pre-conscious level, which has been shown to have an information processing bandwidth of about 11 million bits per second, compared to only 16-40bps for conscious awareness and explicit communication. (See our article for Competitive Intelligence magazine: "Intuition's Role in Making Decisions.")

In the end, we also focused quite a bit on some ideas that were new to us...

Continue reading "Intuition's Role in Decisions & Innovation" »

November 12, 2007

Guest Blogging at Cognitive Edge

For the next two weeks, I will be guest blogging on Dave Snowden's Cognitive Edge website.

Continue reading "Guest Blogging at Cognitive Edge" »

November 11, 2007

Constructing a Virtual World

I haven't been blogging much lately. First we were on vacation in Sweden. Last week was KMWorld in San Jose.

But mostly, we have been completely consumed with design and construction of the new Reflected Knowledge Conference and Retreat Complex. Adjacent to our Global Headquarters, this state of the art facility will soon provide peaceful learning and leadership opportunities for the clients and staff of this innovative sole proprietorship consultancy. Stay tuned for more details and pictures.

November 10, 2007

Tuareg Blues

Last summer for my UN trip to Kenya, I went to Rhapsody and loaded up on music. I know saying "African music" is as wooly as saying "American music," but I found that most of what I like was from various West African cultures. (Kenyan friends said the same thing.) For instance Toumani Diabate, from Mali, who comes from a line of 71 generations of kora players; or Guinean guitarist Alpha Yaya Diallo, who builds on his Manding traditions.

Then there was the Tuareg blues of Tinariwen, in which you can hear echoes (or origins) of everything from the Greatful Dead to Ali Farka Toure, but a soul all their own. They've been playing since the 80s, and one writer has described their music as a 25-year long jam session.

Continue reading "Tuareg Blues" »

November 04, 2007

Knowledge Worker Productivity: Strategies & Techniques

KM World & Intranets 2007 November 5-8

San Jose McEnery Convention Center, San Jose, CA

In collaboration with Richard Marrs and Eric Mack, I'll be presenting two new sessions on accelerating decisions and innovations and boosting knowledge worker productivity.  Details after the jump...

Continue reading "Knowledge Worker Productivity: Strategies & Techniques" »

November 03, 2007

Tribute to Melissie Rumizen

As I look back on those days spent with you in the community, they have been some of the best gifts.

—Melissie Rumizen

Community was everything to Melissie. It was the thing I loved most about her; not just what a good friend she could be, but how fiercely loyal she was about her friendships. She didn't just expect her friends to be loyal to her in return. She expected them to be loyal to each other. If she deemed someone worthy to be her friend, she held them to a very high standard forever. If someone in her circle needed a job, a plug or a hug, Melissie made it happen.

Last week should have been Melissie's 52nd birthday. Next week in San Jose, we will pay tribute to our friend during KMWorld, one of the knowledge management conferences at which Melissie's community was always brightened by her presence. We are asking her friends to send short thoughts and photos that we will assemble for a brief presentation on Tuesday morning, November 6. The collection will also be posted on the Web and given to Melissie's family.

If you have memories or reflections about Melissie that you would like to share, please email them to me. If you have any good photos in digital form, please send those as well. Finally, feel free to forward this message to any of Melissie's friends and colleagues who might like to contribute. stevebarth --at-- earthlink --dot-- net

September 12, 2007

D’oh! #23,456

Note to self: never never never make a plan to meet someone in
London at Harrods in the café. There are 28 cafes.

September 06, 2007

This is your brain on iPhone.

Eric and I will present our session on mobility & productivity using TheBrain Technologies' Personal Brain 4.

Please preview at http://brains.ica.com/office20/

Many thanks to Harlan for recoding his latest beta on the fly to overcome the iPhone's java-phobia. And many thanks to Eric for the late night, posting our koans on the first-ever iPone-enabled Web brain.

This is your brain. This is your brain on iPhone.