Dale Arseneault spotted this definition of knowledge management by the UK National Institute for Mental Health:
Knowledge Management is the cultivation of an environment within which people want to share, learn and collaborate leading to individual, team and organisational improvement.
I like it—even better than my own definitions—because of its unflinching emphasis on culture, as well as its recognition that performance is important at multiple levels. The only change I might make is a very small concession to the tools and techniques that help make this possible, perhaps, "...is the cultivation and facilitation..."
