Think about the relationships we have to our communication and information tools, not just through our tools.
Have we gone too far distinguishing knowledge work from manual labor, so that we disconnect knowledge workers from the tools of their trade—and in doing so disrupt their sense of identity?
There is an affective connection between individuals and their tools that is vital to maintain both the productivity and the passion of knowledge work. But there is also a distinction between "tools" and "technologies" that is often missed in the modern workplace.
"Technologies" are systems imposed by the organization that often constrain, disempower and depersonalize knowledge work. "Tools" are extensions of our hands, as much as the hammers or knives of traditional work. They reinforce ownership, craftsmanship, stewardship and professional identity.
Read the article: The Difference between Tools and Technologies
NOTE: Preparing to relaunch my website, I'm designing a reprint template for my old articles. I believe if you want people to learn from any document longer than a few paragraphs, there should be a version that can be printed, read and annotated away from the computer (and recycled later). So I'm creating a template based on my article "Maintaining the integrity of design in a digital world: What is the role of real typographic design in knowledge work?" (still online only).
Please download the attached PDF and let me know what you think about both form and content. Thx.