I think there are at least four problems with defining knowledge management:
- The more definitions the better. Ambiguity forces people to negotiate meaning rather than assume they have shared understanding (when in fact they really don't).
- A definition is worthless without defining knowledge, knowledge work, knowledge worker, knowledge economy, knowledge economics, learning, learning organizations, information, information management, etc.
- On the other hand, I'm not sure that knowledge is what really matters. People act on what they believe, not what they know.
- You never want to call it KM anyway. Many programs inculcate KM principles and values in every functional corner of the organization. But the best ones help people rediscover and then enhance every craft or culture's existing traditions of sharing and stewarding their expertise.