- We arrived at the "Age of Knowledge" at exactly the same moment we reached the end of certainty. This might not be a coincidence.
- To capture, compress and convey knowledge, why do we waste time writing software? Why aren't we writing poetry?
- If work is more collaborative than ever, why do I have to work so much harder and learn so many new things myself?
- We think knowledge workers use their heads more than their hands, but we ''know" by doing more than by thinking.
- If we share knowledge because of its value, sometimes we need to steward that value by not sharing.
- We think technology makes it possible, but it's all about tools.
- Knowledge is personal. Knowledge is social.
- Knowledge does not accrete in the mind. It is apprehended by the heart.
- We are drowning in information and knowledge, but starved for meaning and actionable belief.
- If people really act, not on what they know, but what they believe, why aren't we belief managers?
- KM relies on trust, but trust is inevitably unreliable.
- KM relies on leadership, but ultimately leadership has to emerge from everyone.
- KM doesn't work, but the reasons KM doesn't work have nothing to do with KM.
- KM doesn't work. But it has to.
Adapted from a talk at the Southern California KM Cluster, 2003
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